Our free shipping applies to all major destinations across the Continental United States. No brokerage, duty, freight or otherwise will be added to your purchase price. We do not charge tax to any purchases delivered to the US.

In order to offer free delivery to so many locations, 'standard delivery' is curb-side, your sofa will be delivered to your address but you will be responsible for getting it into your house and assembling it. This includes condos and apartments (the shippers will not enter the building, or bring it up to your unit, they will bring it to the entrance of the building). Although all the parts are individually boxed, making it much easier to manage, it can be helpful to have a second person home at the time of delivery to help.  

The delivery driver will contact you ahead of time to make sure you are available to receive shipment. Most delivery companies adhere to standard Mon-Fri 9-5 working hours.

NEW! WHITE GLOVE (professional delivery, assembly and removal of packaging) is now available for customers within 150km of Manhattan. If you are in New York State, Connecticut, New Jersey or Pennsylvania and are within this distance, the delivery upgrade option (+$250) will show up on the checkout page. 

Free Shipping makes purchasing at The Sofa Bed Store™ quick and easy. Simply choose your desired model and add it to your cart. Proceed to checkout where you will be asked for your shipping information. Complete payment. That's it! You will receive a confirmation email from us describing your order.


SHIPPING TIMES

Most of our products are kept in stock, however a few are made to order. The availability of each sofa bed is shown to the right of the product. 

We aim to have in stock shipments leave us within 2-5 business days. You can typically expect a phone call from your local delivery team in 2-3 weeks anywhere in the USA.

When an order says "Availability: Special Order" this sofa requires special attention and is therefore made to order. We aim to have special order shipments leave our warehouse in 12 weeks. It can be an additional 1-2 weeks for delivery depending on your location.

 


ASSEMBLY

Your sofa bed will arrive flat packed; wrapped and boxed as a set of 1-4 boxes (depending on the model). This makes it much easier to get your sofa up stairs, into elevators and around tight corners. Assembly is straightforward, everything needed is included. You are purchasing an innovative product that has been designed to easily transport and get into places that traditional sofa beds could never access. 

RETURNS

Doesn't quite fit? Not exactly the colour you were imagining? We totally get it. We want you to be happy with your purchase, so if for some reason you are not completely satisfied, just let us know within 15 days of accepting delivery and we will arrange to have your sofa bed picked up. Please make sure you keep all of the original packaging for the return trip. There is a 17% re-stocking fee on all returns. This covers some of the return freight and the additional insurance in case of damage.


WARRANTY INFORMATION

All of our sofa beds come with a 2 year warranty on the frames and mechanisms.


DO YOU SHIP TO CANADA?

Yes we do! Shipping to Canada is $149 for any sofa bed. Want free shipping too? Check out our Canadian website to see which sofa beds are stocked north of the border; The Sofa Bed Store™ - Canada