Shipping & Returns
Our free shipping applies to all major destinations across the Continental United States. No brokerage, duty, freight or otherwise will be added to your purchase price. We do not charge tax to any purchases delivered to the US.
In order to offer free delivery to so many locations, 'standard delivery' is curb-side, your sofa will be delivered to your address but you will be responsible for getting it into your house and assembling it. This includes condos and apartments (the shippers will not enter the building, or bring it up to your unit, they will bring it to the entrance of the building). Although all the parts are individually boxed, making it much easier to manage, it can be helpful to have a second person home at the time of delivery to help.
The delivery driver will contact you ahead of time to make sure you are available to receive shipment. Most delivery companies adhere to standard Mon-Fri 9-5 working hours.
NEW! WHITE GLOVE (professional delivery, assembly and removal of packaging) is now available for customers within 150km of Manhattan. If you are in New York State, Connecticut, New Jersey or Pennsylvania and are within this distance, the delivery upgrade option (+$250) will show up on the checkout page.
Free Shipping makes purchasing at The Sofa Bed Store™ quick and easy. Simply choose your desired model and add it to your cart. Proceed to checkout where you will be asked for your shipping information. Complete payment. That's it! You will receive a confirmation email from us describing your order.
SHIPPING TIMES
Most of our products are kept in stock, however a few are made to order. The availability of each sofa bed is shown to the right of the product.
We aim to have in stock shipments leave us within 2-5 business days. You can typically expect a phone call from your local delivery team in 2-3 weeks anywhere in the USA.
When an order says "Availability: Special Order" this sofa requires special attention and is therefore made to order. We aim to have special order shipments leave our warehouse in 12 weeks. It can be an additional 1-2 weeks for delivery depending on your location.